Martin Carlos Cantu

 

        325 W. Grenoble Dr, Grand Prairie, TX 75052                                                               Cell 214-469-7839    martincantu86@gmail.com                 

 

 

 

Career Overview

 

Goal-oriented Customer Service Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals.

QUALIFICATIONS: Exceptional interpersonal communication skills, both written and verbal Strong ability to effectively multi-task in a fast-paced office environment Motivated towards achieving set goals and deadlines in a timely manner Experienced in customer service and resolve customer complaints Professional and energetic work attitude Maintain positive working relations with customer and co - workers. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

 

 

Core Strengths

 

●	Microsoft XP (Microsoft office 2007 (Word, Excel, Access & Outlook) working knowledge	●	Strong organizational skills
		●	Courteous demeanor
●	10 Key (Alpha & Numeric)	●	Energetic work attitude
		●	Adaptive team player
		●	Opening/closing procedures

 

 

Accomplishments

 

Customer Assistance

 

●       Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

●       Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

 

 

 

Educational Background

 

Mountain View College – Dallas, TX

 

Completed course towards Logistics: March 2006

 

 

 

Molina High School – Dallas, TX

 

High School – Diploma: May 2004

 

 

 

 

 

 

 

 

 

 

 

 

Work Experience

 

Dispatch/CSR

 

March 2013 – September 2013

 

Appliance Warehouse – Irving, TX

 

·          Distribute production schedules or work orders to departments.

·          Contact suppliers to verify shipment details.

·          Maintain files, such as maintenance records, bills of lading, or cost reports.

·                   Provide documentation and information to account for delays, difficulties, or changes to cost estimates.

·          Revise production schedules when required due to design changes, labor or material shortages.

·          Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.

·          Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.

·          Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.

 

Cashier/Stocker

 

February 2012 – November 2012

 

Dollar Tree – Grand Prairie, TX

 

·          Greet customers and ascertain what each customer wants or needs.

·          Describe merchandise and explain use, operation, and care of merchandise to customers.

·          Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

·       Compute sales prices, total purchases and receive and process cash or credit payment.

·         Answer questions regarding the store and its merchandise

 

Front Desk/Dispatcher

 

May 2011 – December 2013

 

Dental Dynamics – Arlington, TX

 

·          Answer telephones, direct calls, and take messages.

·          Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

·          Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

·             Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

·          Compile, copy, sort, and file records of office activities, business transactions, and other activities.

·             Complete work schedules, manage calendars, and arrange appointments.

 

Dispatcher/CSR

January 2008 - September 2009

FORT WORTH CALL SOLUTIONS- FT. Worth, TX

·          Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations,                   according to customer requests, specifications, or needs, using radios or telephones.

·          Receive or prepare work orders.

·          Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

·          Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

·          Prepare daily work and run schedules.